Privacy Policy

This policy explains how JULY Marketing Inc. (“JULY”, “we”) collects, uses, discloses, and protects personal information through the JulyCall platform, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

Information we collect

When you call, text, or message a phone number operated on JulyCall, or interact with a JULY representative through the platform, we may collect: your name and contact details; the content of your messages and call recordings; property preferences and criteria you share; appointment details; and consent records. We collect only what is reasonably necessary to respond to your inquiry and provide real estate services.

AI reception and call recording

Incoming calls may be answered by an automated AI assistant and may be recorded. At the start of a recorded call you are given a verbal disclosure that the call may be recorded, before any recording begins. Recordings are used to accurately capture your request, to record consent, and for quality and training. You may ask that a recording be deleted at any time.

How we use your information

We use your information to: respond to and route your inquiry to the appropriate licensed representative; schedule and confirm appointments; send you follow-up communications you have consented to receive; prepare documents (such as market analyses) that are reviewed by a licensed representative before they reach you; and meet our legal and regulatory obligations.

Consent and marketing messages

We send commercial electronic messages only with your consent, in accordance with Canada’s Anti-Spam Legislation (CASL). Every marketing text includes instructions to reply STOP to unsubscribe, and every marketing email includes an unsubscribe link. Opting out is honored promptly and permanently unless you later opt back in. See our Messaging & Consent page for details.

Where your data is stored (data residency)

Personal information collected through JulyCall is stored in Canada (our primary database is hosted in the Canada Central region). Certain sub-processors we rely on to deliver the service — for example telephony, email delivery, e-signature, and AI processing providers — may process limited information outside Canada. We use reputable providers under contractual safeguards and share only what is necessary.

Retention

We keep personal information only as long as necessary for the purposes described above or as required by law and professional record-keeping rules applicable to real estate licensees in British Columbia. When no longer needed, information is securely deleted or anonymized.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, withdraw your consent, or request deletion, subject to legal and regulatory limits. To make a request, contact us at support@july.ca. We will respond within the timeframes required by applicable law.

Security

We use technical and organizational safeguards including access controls, encryption in transit, tenant-level data isolation, and write-restricted handling of credentials and payment data. Payment card details are handled by our PCI-compliant payment processor and are never stored on our servers.

Contact

Privacy questions or requests: JULY Marketing Inc., Vancouver, BC — support@july.ca.